Armando Villa Avila

Senior Technical Support Analyst - Tier 2 at FISPAN

Armando Villa Avila has a range of experience in technical support, design, and pre-sales engineering roles.

Armando worked at FISPAN as a Senior Technical Support Analyst - Tier 2, providing technical support to clients.

Armando also has experience as a self-employed designer, where they developed presentation designs for clients across various industries.

Armando worked at Galvanize (now Diligent) as a Senior Technical Support Analyst and Customer Support Analyst, providing technical support and data analysis to clients across North America, Europe, and Latin America. Armando also created knowledge base articles and documentation for new products and technologies.

Prior to that, Armando worked at Store Age as a Pre Sales Engineer, designing solutions integrating hardware and software products for critical mission purposes.

Armando also worked at HPCG High Performance Consulting Group as a Pre Sales Engineer, where they focused on designing and quoting Sun Microsystems products.

Before that, Armando worked as an IT Technician at Asesoria y Sistemas Informaticos y Computacionales S.A. de C.V. (ASIC).

Armando Villa Avila's education history is as follows:

From 2014 to 2016, Armando attended Fairleigh Dickinson University and earned a Master of Administrative Science degree with a focus on Global Technology Administration.

Between 2003 and 2008, Armando studied at Universidad de Guadalajara and obtained a Licenciatura en Ingeniería en Computación degree in the field of Computer Technology/Computer Systems Technology.

Armando also attended CEDVA Professional Working Center from 2001 to 2003 and became a Mecánico en Vehículos Automotores a Gasolina, specializing in Automobile/Automotive Mechanics Technology/Technician.

In addition to their formal education, Armando holds several certifications. Armando obtained the Competent Leader certification from Toastmasters International in November 2016.

Armando also received various certifications from Riverbed Technology in January 2014, including Riverbed Sales Specialist – Network Performance Management, Riverbed Technical Sales Associate - WAN Optimization, Riverbed Technical Sales Associate – Network Performance Management, Riverbed Technical Sales Specialist - Network Performance Management, Riverbed Technical Sales Specialist - WAN Optimization, Riverbed Technical Sales Specialist – Edge Virtual Server Infrastructure, and Riverbed Technical Sales Associate - EVSI.

Furthermore, Armando has certifications from Oracle, including Sun x86 Systems Sales Specialist in April 2014, Oracle ZFS Storage 2016 Sales Specialist in November 2013, and Oracle Solaris 11 PreSales Specialist in April 2013.

Armando also completed the Cisco Unified Computing Technology Design Specialist certification in October 2013 and participated in the Cisco Data Center Unified Computing Design and Implementation training course (DCUCI/DCUCD) in 2013.

Additionally, Armando received various certifications from Oracle in 2011 and 2012, such as SPARC Enterprise Entry-Level and Midrange M-Series Servers Presales Specialist, SPARC Enterprise High-End M-Series Servers Presales Specialist, SPARC Enterprise Entry-Level and Midrange M-Series Servers Installation (IDO) Specialist, SPARC Enterprise High-End M-Series Servers Installation (IDO) Specialist, and Sun Chip Multithreading (CMT) Servers Installation (IDO) Specialist.

Finally, they completed the Windows Server 2008 Network Infrastructure, Configuration certification from Microsoft in May 2011, and obtained the Sun SPARC Enterprise T-Series Servers PreSales Specialist certification from Oracle in January 2011.

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Timeline

  • Senior Technical Support Analyst - Tier 2

    May, 2022 - present

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