Zhao Lu

Zhao Lu has extensive experience in customer success and strategy, currently serving as the Regional Head of Americas for Customer Success at Fitch Solutions. Previous roles include Director of Client Success at Alloy and Senior Director of Customer Strategy and Success at Kasisto, Inc., where a strong focus on enhancing customer experiences has been emphasized. Additionally, Zhao Lu has held leadership positions such as Director of Solution Engineering and Customer Success Manager at Merlon Intelligence, and is an active member of Pavilion. This diverse background reflects a robust commitment to driving customer satisfaction and success across multiple organizations.