FiveS Digital is a technology-led Business Process Management organization with a meaningful customer and community-centric approach. Our core business revolves around Customer Experience, RPA/IPA-driven digital transformation, and Computer Vision/ML/ NLP. Going strong for 13 years now, we are making our presence felt in 9 locations across India. Our BPM delivery center in Navi Mumbai is India’s first diverse and inclusive BPM workspace. We speak and process 13+ languages and are a 3500+ family, growing each day. We are certified as a women-owned, diversity unit by WeConnect International, USA. As we grow exponentially, we have ensured that our commitment to diversity, equity, and inclusivity remains undiluted.

Key verticals:
Customer experience (CX): With the perfect blend of technology and humans-in-the-loop, we enable businesses to optimize the cost-to-serve a customer and improve customer experience (cx) at all touchpoints. We primarily focus on e-commerce/retail, healthcare, and insur/fintech verticals.
 
Digital transformation: With the RPA/IPA-led automation practices, we have created a team of RPA developers, solving various business use cases and problems for our customers and saving millions of dollars. For digital transformation solutions, our focus is on retail, healthcare and BFSI businesses.

Computer vision, ML, NLP: The fastest growing vertical that we have is data labelling and annotation, wherein we are helping businesses in the internet, automobile, e-commerce/retail, healthcare, safety and logistics businesses solve complex problems by building robust ML models through our data annotation, labelling, content localisation and moderation capabilities.

Key Services:
- Customer Experience (CX) management
- RPA/IPA led digital transformation
- Data Annotation
- Chatbot
- Contact Center
- BPO
- CRM
- QMS
- Data preparation

E-Commerce

Retail

FiveS Digital

Kapil Sharma

Shalini Chouhan

Shah Faisal Khan

Sachin Sinha

Arindam Sinha

Prakash Jain

Omkar Naik

Nishant Narendra

Runa Laila

The Operations and Service Delivery team at FiveS Digital is responsible for ensuring seamless and efficient service performance across various business verticals and client projects. This team oversees the execution and delivery of services related to Customer Experience (CX) management, RPA/IPA-driven digital transformation, data annotation, chatbot management, contact center, BPO, CRM, and quality management systems (QMS). They are focused on optimizing processes for improved customer satisfaction and operational efficiency while maintaining high standards of security and compliance.

Operations and Service Delivery

Human Resources Team

Operations and Service Delivery

About

Team members

Other teams at FiveS Digital

Human Resources Team