Andrew Tolbert is an experienced professional in the field of workforce optimization and quality management, currently serving as a WFO Application Consultant at Five9 since April 2022. Prior experience includes roles as a Senior Business Trainer & Consultant at Group Elite Communications, where Andrew delivered extensive training on Verint product suites and provided expert consultation to clients. Andrew's background also features a significant tenure at DexYP as a Speech Analyst, focusing on call quality, analytics, and training initiatives across various contact centers. Previous managerial experience includes positions at GoWireless, Inc. as a Sales Manager and at Domino's as a General Manager, highlighting Andrew's skills in team training, sales management, and operational excellence. Andrew holds an Associate of Arts and Sciences degree in Forensic Science and Technology from Wallace State Community College.
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