Brad Ivy is a seasoned professional in the contact center and telephony space, currently serving as a Solutions Consultant at Five9 since November 2020, where expertise focuses on enabling partners to integrate and deploy Five9 contact center software. Previously, Ivy held roles at Genesys as both a Solutions Engineer and Principal Consultant, providing technical expertise and architectural analysis. As a Lead Systems Architect at Pegasystems, Ivy specialized in implementing Business Process Management software, while earlier roles included significant contributions at Asurion, where strategic technical objectives were defined for call center integration, as well as positions at Genesys and DST Systems, emphasizing software installation, configuration, and development within various technical environments. Ivy holds a BS in Computer Science from the University of Missouri-Columbia, earned between 1986 and 1990.
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