Brent H. is a seasoned professional with extensive experience in business analysis and engineering within the contact center and telecommunications sectors. Currently serving as a Business Analyst and Platform Engineer at Five9 since September 2020, Brent H. specializes in designing cloud contact center solutions tailored to business needs, accompanied by thorough documentation. Previously, Brent H. held positions at Citi as a Project Lead, where responsibility included defining conversational IVR experiences and enhancing customer interactions. Earlier roles at Verizon and XO Communications involved technical documentation and leadership in developing enterprise IVR solutions, as well as supporting voice and data services in various capacities. Brent H. holds a Bachelor of Science degree in Computer Information Systems from Saginaw Valley State University.
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