Casey McCloskey is a WFO Solution Consultant at Five9 since August 2022, bringing extensive experience in customer service and training. Previously, Casey served as a Training Specialist/Consultant at Group Elite Communications from July 2019 to July 2022, specializing in Verint products, including Automated Quality, System Admin, Speech Analytics, and Quality, while working closely with high-profile customers. Prior experience includes a role as Verint Admin/Speech Analytics and Business Analyst at First Data Corporation from August 2010 to July 2019, where responsibilities included managing the Call Recording System and overseeing Speech Analytics.
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