David Groff is an accomplished technical services manager with extensive experience in the technology and software sectors. Currently serving as the Manager of Global Technical Services at Five9 since December 2018, David leads a team focused on a strategic account, having previously held positions as a Lead Platform Engineer and Platform Engineer, where responsibilities included overseeing the implementation and deployment of Five9's On Demand Call Center software for various clients. Prior experience includes working as a Senior Customer Care Field Services Engineer at Aspect Software, where David managed multiple local accounts and ensured adherence to maintenance obligations. David's career began in the U.S. Navy, serving as an Operations Specialist Petty Officer 2nd Class, before transitioning into the technology field through roles at Concerto Software and Rockwell FirstPoint. David holds an Associate of Arts and Sciences degree in Computer Science from Indian Hills Community College.
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