Erich Dietrich has over 25 years of experience in the technology and consulting sectors, currently serving as a Senior Business Analyst at Five9 since December 2019, where responsibilities include client and internal training, requirement gathering, and expertise in Cloud Contact Center Solutions. Prior to Five9, Erich worked at Aspect Software for over 21 years in various roles, including Professional Services Analytics Consultant and Principal Customer Field Support Engineer, focusing on software solutions for call centers and technical support activities. Earlier experience includes serving as a Communications and Navigations Systems Electronic Technician in the United States Air Force, specializing in circuit card diagnostics and repair. Erich holds a degree from Truman State University.
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