Haytham Hermiz is a seasoned service industry executive currently serving as the Regional Director at Five9, with over 22 years of experience in commercial contact center development and service delivery operations. Previously, Haytham held the position of Vice President of Operations at BW Retail Solutions, leading over 100 personnel and generating more than $45 million in annual revenue across three e-commerce fulfillment centers. Notable past roles include Vice President of Operations at Clementine Live Answering Service and Citadel Contact Systems, where significant growth and efficiency improvements were achieved. Haytham is recognized for strategic planning, operational restructuring, and enhancing professional development among personnel. Currently, Haytham is pursuing a Bachelor's degree in Organizational Management at Spring Arbor University.
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