Hélia Barroso is an experienced observability and DevOps engineer with a strong background in monitoring solutions and software deployment. Currently serving as an Observability Engineer at Five9 since July 2024, Hélia focuses on collecting and monitoring Voice service metrics using Prometheus and Grafana. Prior experience includes providing observability solutions at Lynxmind and maintaining tools at Vestas as a Site Reliability Engineer. Hélia's career began in observability engineering roles at FARFETCH and Softinsa, developing scalable monitoring platforms and containerization processes. Hélia holds a Master’s degree in Game Design and Development and a Bachelor's degree in Biotechnology, alongside studies in Biomedical Engineering.
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