James Mackie is a seasoned professional with a strong background in solutions consulting and sales engineering. Currently serving as a Senior Solutions Consultant at Five9 since October 2021, James specializes in guiding organizations through the adoption of Interactive Virtual Agents and Artificial Intelligence in cloud-based contact center transitions. Prior experience includes leading the UKI Sales Engineering team at Mitel, where James contributed as both Manager and Technical Consultant, providing technical expertise and driving successful enterprise contact center proposals. Earlier roles at Equiniti involved managing operations planning for a large contact center and enhancing operational reporting systems. James began a career at Accenture as an Associate Software Engineer after earning a Bachelor of Science degree in Computer Science from the University of Warwick in 2008.
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