James Naismith is a seasoned professional in the telecommunications industry with extensive experience in customer success, account management, and technical engineering. Currently serving as a Strategic Customer Success Manager at Five9 since April 2021, James previously held roles at Koris Ltd as a Sales Consultant, focusing on UC and CX management for medium to enterprise accounts, and at Mitel as a Channel Account Manager, focusing on channel engagement with TalkTalk Business and Telefonica. James has a strong technical background as a Solutions Consultant at Maintel and as a Senior Mitel Engineer at Azzurri Communications and 9 Group, specializing in installation and support. James began a career in telecommunications at Mitel as a Field Engineer and contributed to global projects as a Telecommunications Engineer for the Foreign and Commonwealth Office, where James also completed a renowned apprenticeship program.
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