Javier Ramirez

Javier Ramirez is an accomplished leader in the fields of AI, customer experience, and business process outsourcing, currently serving as the Senior Director of Agentic AI/LLM Partnerships at Five9 since 2025. With a strong background in transformational sales and operations, Ramirez previously held positions such as AI Specialized Global Sales Director at Talkdesk and Senior Director of Managed Services at LivePerson, driving significant growth and innovation in customer operations. Earlier career milestones include roles as Sales Director at Infobip, Director of Sales and Operations at Konecta Corporativa, and co-founder of both Platika BPO and Commlogik Corporation, where strategic initiatives led to notable advancements in CCaaS and CX solutions. Ramirez holds a degree in Electronics and Telecommunications Engineering from Pontificia Universidad Javeriana and a Bachelor's degree from Escuela Naval 'Almirante Padilla'.