John Pennington

John Pennington has extensive experience in the technology and telecommunications sectors, currently serving as the Manager of Business Analysts in Strategic Service & Delivery at Five9 since December 2018. In this role, John leads and develops business analysts to ensure effective alignment across teams. Prior to this, John held various positions at Five9, including Senior Business Analyst and Platform Engineer, focusing on client advocacy and software implementation. John's previous experience includes significant roles at Genesys and Interactive Intelligence, where John managed professional services teams and served as a subject matter expert. John began a career in IT with an internship at Uline. John holds a degree in Computer and Information Technology with a specialization in Network Engineering Technology from Purdue University.