Jon Aumann

Jon Aumann is a seasoned professional with extensive experience in technical account management and solutions consulting, currently serving as a Technical Account Manager at Five9 since January 2024. Previously, Jon held the position of Director of Intake Performance at NIB Direct, where effective management of external outsourcers led to a significant improvement in conversion rates. As a Solution Principal at Verint, Jon coordinated sales and product management efforts, managing multiple RFP processes. Jon's leadership at Genesys included roles as Director of Solutions Consulting and Director of Solution Engineering, where notable achievements included zero voluntary turnover during a merger. With a career that includes senior positions at inContact, Xura, Eyretel, and Sprint PCS, Jon has successfully driven sales processes and improved operational efficiencies across various organizations. Educational background includes a BA in Business Management from the University of Phoenix and an Associate of Arts and Sciences from San José State University.