Joyce Austria is a seasoned professional with extensive experience in product operations and technical support. Currently serving as a Senior Product Operations Manager at Five9 since March 2010, Joyce has a strong background in operations management and professional services. Prior to this role, Joyce worked as a Technical Support Engineer at Noble Systems from January 2005 to March 2010, and held positions as a Technical Support Representative at both Advanced Contact Solutions, Inc. and Teleperformance in 2006. Joyce's educational background includes a degree from the University of the East, completed in November 2005, and training through Trailhead by Salesforce in 2020.
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