Ken Conrad is an experienced technology professional with a robust background in platform engineering and customer account management, currently serving as a Platform Engineer and Technical Account Manager at Five9 since 2018. Prior experience includes roles at Genesys | Interactive Intelligence as a Regional Manager overseeing an $8 million P&L center, and as a Delivery Manager at LiveVox, where Ken developed strategies for cloud-based contact center solutions. Additional experience includes positions at Genesys with increasing responsibilities in project and program management, and early career work as an Application Engineer at Intervoice-Brite. Ken holds a Master of Science in Management Information Systems from Friends University and a Bachelor of Science in Biology and Education from Emporia State University.
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