Ken Gebhardt currently serves as the WFO Technical Lead at Five9, focusing on mission-critical Hosted and Premise Workforce Optimization Software since February 2022. Previously, Ken held various positions at Aspect Software from September 2004 to December 2021, including Principal Customer Support Engineer, providing high-level support for call center applications and quality management software, and Senior Customer Support Engineer, specializing in advanced support for call/screen recording and customer interactions. Earlier experience includes roles at Rockwell FirstPoint from May 2000 to September 2004 as a Field Service Engineer, System Test Technician, and Installation Specialist. Ken holds two Associate of Science degrees from Indian Hills Community College in Computer and Information Sciences and Computer Systems Networking and Telecommunications.
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