Leslie Dahlman is a seasoned professional in workforce management, with extensive experience in forecasting, scheduling, and analysis across various industries. Currently serving as a Sr. WEM Solutions Consultant at Five9 since April 2016, Leslie has held previous roles such as Workforce Manager at Monitronics International, Scheduling Manager at Neiman Marcus, and Manager of Forecast and Analysis at PSCU. Notably, Leslie has a strong background in managing call centers and overseeing teams, exemplified by a tenure at Caremark where management included 18 analysts in a multi-site operation. A graduate of Florida State College at Jacksonville with an Associate of Arts degree, Leslie's career reflects a commitment to optimizing staffing and operational efficiency in high-demand environments.
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