Mark Lawrence Santos is a Platform Configuration Engineer at Five9 since August 2023, specializing in the design, deployment, and maintenance of scalable software platforms. With a strong background in automation and configuration management, Mark enhances efficiency in deployment processes. Prior experience includes roles as a Professional Services Consultant for SS & AI and Cloud Support Analyst for MACD at Genesys from April 2018 to July 2023, and as a PABX Engineer at Telegate Australia from April 2016 to April 2018. Mark holds a Bachelor's degree in Radio and Television Broadcasting Technology/Technician from the Polytechnic University of the Philippines, earned between 2011 and 2014.
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