Marvic Perez is an accomplished professional in customer support operations with significant experience spanning over a decade. Currently serving as a CS Operations Supervisor at Five9 since July 2012, Marvic specializes in enhancing administrative processes and employee tracking. Prior roles include Project Coordinator at Micronet Philippines Incorporated, where management of 18-20 customer support agents was conducted, and various senior leadership positions at TELUS International, including Senior Team Captain and Operations Manager-On-Call, focusing on technical support and business growth through effective team management. Additional experience includes technical support representation at Convergys Corporation and eTelecare International, where contributions significantly improved performance metrics. Marvic holds an undergraduate degree in Systems Design and Programming from AMA Computer Learning Center, complemented by studies at Far Eastern University.
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