Michael Angelo Calucag is a seasoned professional with extensive experience in customer support and operations engineering, currently serving as a CS Operations Engineer at Five9 since April 2019. Calucag has been responsible for providing comprehensive support to customers through various channels, managing escalated inquiries, and optimizing call center software solutions. Prior to Five9, Calucag worked as a Real Time Analyst Apprentice at [24]7.ai, where responsibilities included queue management and basic troubleshooting. Additional experience includes roles as a Resolution Specialist at StarTek and a Tier II CSR at Sykes Enterprises, with a solid educational background in Electrical Engineering from Adamson University.
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