Michael Vaillancourt

Michael Vaillancourt is a seasoned professional in Customer Success Management, currently serving as a Customer Success Manager at Five9 since October 2020, where the focus is on building long-lasting, trusting relationships with customers. Previously, Michael held multiple roles including Customer Success Manager - Enterprise at Advantage Point Solutions from February 2018 to October 2020, and served as Executive Vice President of Sales & Professional Services at Aspect Software for nearly two decades. Michael's career in technology began at Digital Equipment Corporation (USA) as the America’s Voice Operations Manager, and the foundational education includes an Associate's degree in Electrical and Electronics Engineering from the New England Institute of Technology, coupled with studies at Babson College.