Mohammed Hasnaoui is an experienced WFO Systems Engineer at Five9 since March 2022, specializing in workforce optimization solutions. Prior to this role, Mohammed served as a Professional Services Engineer at Group Elite, focusing on the installation and implementation of Verint solutions, and as a Contact Center Solutions Integrator at Quovim C3 Inc., where skills in Genesys Cloud integration were honed. Additional experience includes roles such as Pureconnect Specialist at Belron Canada and Senior TI Consultant at Techso Solutions, along with extensive work at Desjardins as a Genesys analyst. Mohammed holds a DESS in Computer Engineering with a focus on networks from Polytechnique Montréal.
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