Mun Hsia M. is an experienced Automation Engineer and Platform Engineer at Five9 since February 2022, specializing in the delivery of Virtual Contact Center Solutions. Prior to this, Mun held various consulting roles at Genesys from July 2016 to July 2021, including Principal Consultant and Sr PS Consultant, focusing on the design and implementation of Pureconnect Contact Center Solutions. Early experience includes positions as Implementation Consultant at Interactive Intelligence, Technology Consultant at Hewlett-Packard, and Advisory IT Specialist at IBM Malaysia, among others. Mun's technical experience spans several contact center technologies and solutions, supporting diverse clients in both technical and consulting capacities. Mun holds a BSc (Hons) in Computing and Information Systems from the University of Lincoln and a Higher Diploma in Information Systems from the University of Lincolnshire and Humberside.
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