Niki Berlin is a Senior Business Consultant at Five9, specializing in optimizing customer experience and operational excellence. With a robust background, including serving as Senior Vice President of Member Services at Employer Direct Healthcare, Niki has led transformative initiatives that significantly enhanced customer and employee satisfaction. Previously, Niki held leadership roles at Aon Hewitt and Conduent HR Services, focusing on talent development and strategic call center transformations. A graduate of the University of Wisconsin-Madison with a Bachelor of Arts in History and Women's Studies, Niki has a proven track record of driving multimillion-dollar revenue growth and fostering cross-functional collaboration.
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