Priyanjit Biswas is a seasoned product management professional with extensive experience in developing innovative solutions across various industries. Currently serving as a Principal Product Manager at Five9 since August 2025, Priyanjit previously held the position of Staff Product Manager at Freshworks from September 2022, where responsibilities included building AI Agents to enhance customer service chatbots. Prior roles include Senior Product Manager at Freshworks, focusing on creating an AI Copilot to assist human agents, and Product Manager at Lenskart.com, where Priyanjit reimagined eyewear discovery using AR and 3D technology. Earlier experience includes a Senior Associate position at Boston Consulting Group (BCG), where Priyanjit redesigned automotive R&D processes, and consultancy roles at PwC. Priyanjit holds an MBA from the Indian Institute of Management, Calcutta, and a BE in Electronics and Telecommunication Engineering from Jadavpur University.
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