R. J. Smith

R. J. (Randolph) Smith is a seasoned professional in software engineering and technical services, currently serving as a Senior Software Engineer and previously as an Advanced Solutions Engineer at Five9 since August 2021. With extensive experience at Genesys from November 2015 to August 2021 in various roles including Product Manager for Genesys Cloud Digital Solutions and Program Manager for PS Global Operations, Smith has demonstrated expertise in product management and platform architecture. Prior contributions include serving as a Client Technical Services Specialist at Indigo BioAutomation, where responsibilities focused on SaaS platform implementation and adoption. Smith's career also spans roles as Technical Services Manager at Courseload, Inc., Manager of Online Education at DigiPen Institute of Technology, and IT Manager at JLM Pharmatech, showcasing a strong background in technical support, online education, and IT management. Smith holds an Associate of Science in Computer Science from DigiPen Institute of Technology, a Master's degree in Secondary Education from Indiana University Bloomington, and a Bachelor's degree in Chemistry from Hanover College.