Reilly Morris is a seasoned professional with extensive experience in service delivery and customer assurance in the IT and telecommunications sectors. Currently serving as a Service Delivery Manager at Five9 since January 2021, Reilly focuses on enhancing service delivery through ITIL and Six Sigma processes. Prior to Five9, Reilly held various leadership positions at Genesys from November 2002 to June 2020, including Global Director, where responsibilities encompassed leading multicultural teams and overseeing voice-based solutions. Additional roles included Senior Manager for North America, Technical Support Manager, Senior Escalation Manager, and Technical Support Analyst, all emphasizing customer success and operational excellence. Earlier experience includes mentoring for Skillsoft and serving as an Investor Services Representative at TD. Reilly's ongoing education includes an ITIL 4 Foundation certification, with past studies in Data Science and Java programming.
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