Richard Dalida, a skilled Technical Account Manager at Five9 since September 2020, specializes in WFO tools and partnerships with industry leaders such as Verint and Calabrio. With extensive experience in client support and technical analysis, Richard has previously held positions as a Service Desk Team Leader at Total Information Management Corp., Technical Business Analyst at VXI Global Solutions, and Remote Engineer at ThreatTrack Security. Richard's career spans roles in various sectors, including cybersecurity, gaming, and sales, showcasing a strong commitment to transforming customer engagement and delivering exceptional service. Educational background includes studies at Don Bosco Technical College in Mandaluyong.
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