Sonya Mullins is a Senior Technical Writer at Five9 since August 2021, bringing extensive experience from prior roles at Interactive Intelligence and Genesys, where from March 1999 to August 2021, responsibilities included serving as a Senior Technical Communicator and Lead Documentation Technologist. In these positions, Sonya focused on technical writing, business analysis, and project management, demonstrating expertise in researching, implementing, and supporting documentation development tools and technology. Sonya holds an educational background from Indiana University Bloomington.
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