Steve Blood currently serves as VP of Market Intelligence & Evangelism at Five9, where responsibilities include identifying emerging trends and analyzing customer behavior in the customer experience industry, drawing on over 30 years of expertise in customer service and technology. Prior to this role, Steve had a significant tenure at Gartner, serving in various VP positions across multiple practices, including Customer Service Technology and Global Communications, where contributions included leading research initiatives and supporting clients on technology investments. Steve's experience also includes earlier roles at Rockwell Collins and NTL Ltd, focusing on product marketing and management in telecommunications. Education was completed at London Metropolitan University.
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