Tracy Toccalino possesses extensive experience in professional services delivery and project management, currently serving as a Senior Delivery Manager at Five9 since November 2014. In this role, Tracy manages the Professional Services Delivery Implementation team and supports customer success management projects. Previous experience includes serving as a Senior Program Manager at Five9, where responsibilities encompassed managing the implementation of On Demand Call Center software and collaborating on sales proposals. Prior to Five9, Tracy held the position of Senior Principal Consultant at Oracle, specializing in Oracle's Service Cloud and Contact Center solutions. Additional experience includes roles at TelephonyAtWork and Blue Pumpkin Software, as well as independent consulting in the contact center domain. Tracy holds a B.A. in English from Western Michigan University and an M.A. in International Politics and Economics from the University of Detroit Mercy.
This person is not in the org chart
This person is not in any teams
This person is not in any offices