Travis Kerns is a seasoned professional in the field of quality assurance and customer service, currently serving as Senior Manager of Customer Quality Assurance at Five9 since December 2020. Prior to this role, Kerns held multiple positions at Genesys from January 2016 to December 2020, culminating in the role of Senior Quality Assurance Coordinator, and earlier served as Quality Assurance Coordinator and Associate Quality Services Coordinator at Genesys | Interactive Intelligence from November 2012 to December 2015. Kerns commenced a career in quality control at Tefft Bridge and Iron from October 2007 to July 2010, and gained various experiences, including roles at Riley Hospital for Children and Fastenal. Kerns holds a Bachelor of Science degree in Informatics from Indiana University Indianapolis, earned between 2010 and 2014, following graduation from Kankakee Valley High School in 2010.
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