Willem Schouwstra

Willem Schouwstra is an accomplished Principal Technical Account Manager SME at Five9 since October 2020, with extensive experience in managing enterprise clients, implementing call center solutions, and enhancing customer satisfaction. Prior to Five9, Willem served as a System Architect and Technical Specialist at Ricoh USA, Inc., where responsibilities included developing procedures for productivity improvements and providing technical support. Earlier roles include various technical support positions at teleNetwork and experience as a Veterinary Technician at Woodstock Veterinary Hospital. Willem holds a degree from Kennesaw State University and completed education at Etowah High School.