Alex James

Alex James has extensive experience in customer support and success roles, including serving as Vice President of Global Customer Support at Fivetran from May 2020 to January 2022, where leadership focused on enhancing customer outcomes and engagement across India and EMEA. Prior to this, Alex held various senior positions at SAP, including Senior Director of Global Customer Support and Head of Practice for the Customer Data Cloud, leading the establishment of global strategies for SaaS product implementation. Additionally, Alex was the Director of Global Expert Services at Gigya, focusing on building a global team to enhance delivery capabilities before the company was acquired by SAP. Experience also includes a tenure at Theilgaard Mortensen A/S as Director of Customer Experience Analytics, where Alex developed a market-leading services practice. Alex holds a Bachelor's Degree in Software Engineering from the University of Brighton.