Annukka Matilainen

Annukka Matilainen is a seasoned professional in customer service and operational leadership, currently serving as Chief Operating Officer at Fixably, a SaaS provider focused on device repair and refurbishment. Prior to this role, Annukka held various leadership positions at Elisa from February 2002 to July 2022, including Customer Service & CX Director and Development Director, where responsibilities encompassed managing large teams to enhance customer experience and develop omnichannel service initiatives. Annukka's education includes an Executive Master of Science in Economics and Business Administration from Aalto University and multiple certifications in management and quality assessment. Additionally, Annukka was a drummer and songwriter for the Finnish pop-rock band Nerdee from 1996 to 2007.