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Mark (Ted) O'Brien

Director of Customer Experience at FLAIM Systems

Mark (Ted) O'Brien has a diverse work experience spanning over several decades. Mark (Ted) started their career in 1987 with the Greater Manchester Fire & Rescue Service, where they held various roles such as Area Manager, Head of Operational Training & Development, and Service Delivery Manager. Mark (Ted) was responsible for managing training programs, budgets, and major projects within the organization. In 2017, they joined The Fire Service College as Director of Product & Quality and later served as Head of Learning and Development and Head of Incident Command. In 2020, they joined Capita Learning as the Resilience Capability Lead. Mark (Ted) then moved to CAPITA PLC as Capability Lead at The Fire Service College before joining O'Brien Fire Consultancy Ltd as a Fire Consultant in 2022. Mark (Ted) is currently working as the Director of Customer Experience at FLAIM Systems. Throughout their career, Mark (Ted) O'Brien has demonstrated expertise in areas such as training and development, management, command and control, personal and business resilience, and product and brand awareness.

Mark (Ted) O'Brien attended St Joseph's RC in Whitefield, Manchester from 1975 to 1979. However, there is no information provided about any degrees or fields of study that they pursued during their time at this school. In terms of additional certifications, Mark (Ted) O'Brien obtained a Strategic Incident Command Level 4 certification from the Fire Service College. Mark (Ted) also received a Level 5 Diploma in Human Resources Management/Human Resources Development from the Chartered Institute of Personnel and Development, DPG, in 2013/14.

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Timeline

  • Director of Customer Experience

    July, 2022 - present