Client Relations Specialist

Top skills for this role

Professional Phone Skills Phone Etiquette Written Communication Client Relations Sales Sales Processes Communication Problem Solving Customer Relationship Management (CRM) Interpersonal Skills

JOB PURPOSE

The Client Relations Specialist's primary responsibilities are to increase customer satisfaction by providing exemplary customer service to promote growth, retention and loyalty among clientele. You will work with customers by phone, email and instant messenger to support customers in various aspects. If you want more out of life and have always wanted to be a part of something really big that would change lives for the better, this is your opportunity.

RESPONSIBILITIES

Receive all inbound calls to answer questions - fact find and qualify lead/ route to appropriate extension if needed. Assist callers by helping to identify training or events that best fit their personal and business needs. Enthusiastic, persistent, friendly and professional on the phone Implement training material throughout calls Work with clients to ensure they are satisfied with the services provided to make sure they are upsold to the next stage in their training Provide excellent service to our clients and apply effective troubleshooting techniques under pressure Ensuring customers have a VIP experience at our events Familiarity with Social Media management, Facebook, Instagram, YouTube, able to create engagement on social media platforms The ability to learn and administer our products quickly and effectively resulting in being able to teach it to our clients Encourage happy customers to send us their success stories Share customer success stories during daily company meeting

QUALIFICATIONS

Experience, Competencies and Education:

High school diploma or GED preferred Thrives in a fast-paced environment Professional phone skills Excellent presentation and delivery skills Excellent verbal and written communication skills with a flair for storytelling Intimately familiar with sales techniques, objection handling, and know how to navigate conversations to a positive end Knowledge of sales cycles and sales process Manages difficult or emotional customer situations Sales experience preferred Desire to help others Competent problem solver Technical aptitude with the ability to learn software programs Experience with HubSpot, Shopify, Stripe, Zen Desk a plus

FLASHGAS is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.