Goran Ristov

Goran Ristov is a seasoned IT professional with extensive experience in incident management and service delivery. Currently, as the Head of Incident, Service Request & On/Off-boarding Process at flatexDEGIRO since December 2022, Goran oversees the implementation of group-wide IT processes and manages a team of up to 15 people while ensuring effective communication with stakeholders. Prior experience includes serving as a High Priority Incident Manager at DXC Technology, where responsibilities encompassed executing the Incident Management process for critical incidents, and leading teams at Enterprise Communications Group and Atos IT Solutions and Services A/S, focusing on service delivery and SLA management. Goran began a career in IT as a Service Engineer at Siemens, providing global technical support. Goran holds a Bachelor's degree in Computer Science from Technical University Sofia and a secondary education in Mechanical Engineering.