Fletchers Group
Chris Gilbert has a diverse work experience spanning multiple companies. Chris'smost recent role was as the Head of Legal Strategy & Operations at Fletchers Group, where they led a team of Business Analysts in delivering business change and designing the roadmap for change for the company. Prior to this, Chris served as the Business Analyst Manager, leading a team in delivering effective changes aligned with business requirements. Before joining Fletchers Group, Chris worked at Royal Bank of Scotland, where they held various positions such as Process Improvement Manager, Customer Experience - Design & Delivery Lead Agent, Service Improvement Manager, Corporate Complaints Manager, and Telephonist. In these roles, they focused on driving process improvement, enhancing the customer experience, and managing customer complaints.
Chris Gilbert completed their Bachelor of Science (BSc) in Business, Management, Marketing, and Related Support Services from Aberystwyth University from 1999 to 2002. Prior to that, they attended Shrewsbury School from 1994 to 1999, but no specific degree or field of study information is provided for this period. In terms of additional certifications, Chris obtained a Lean Six Sigma Black Belt and Green Belt Certification from The Knowledge Academy in 2021. Chris also earned a PRINCE2 Agile Practitioner certification from PeopleCert in 2018.