Prashant Kaushal is currently a ServiceNow Architect at Flex, where they leverage their extensive experience in ServiceNow Customer Service Management and IT Service Management solutions. Previously, they held roles such as ServiceNow Technical Specialist at Zensar Technologies, ServiceNow Consultant at Accenture, and BMC Remedy Consultant at Vyom Labs. Prashant’s professional journey includes significant contributions at NICE Ltd and Amdocs, enhancing ITIL processes along the way. They earned a Post Graduation Diploma in Advanced Computing from CDAC Pune and a Bachelor of Technology in Computer Science from IEC College of Engineering and Technology.
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