Fiona Chan

Fiona Chan is a seasoned professional with extensive experience in program management and operational excellence, currently serving as a Senior Program Manager at Flexport since September 2019. Prior positions include Program Manager and Global Operations Manager within the same organization. Prior to Flexport, Fiona held various roles at Uber from September 2016 to May 2019, where responsibilities included managing quality metrics, creating operational procedures, and building customer service teams. Earlier experiences also include working as a Delivery Experience Specialist at Tesla Motors and a Customer Service Representative at Groupon, along with a role as a Field Market Researcher at Oracle. Fiona's educational background encompasses a Certificate in Design Thinking from Northwestern University's Kellogg School of Management, a Bachelor's Degree in Professional Communication from The Hong Kong Polytechnic University, an exchange program in International Marketing from the University of North Texas, and a Higher Diploma in Environmental Protection and Management from the Hong Kong Institute of Vocational Education.