Gabriela Viloria Alvis

Gabriela Viloria Alvis has a diverse work experience spanning multiple industries and roles. Gabriela has recently worked as a Customer Success Associate at Flipdish since May 2023. Prior to that, Gabriela worked at Rappi as a Sales Enablement Advertising for Chile and Argentina from January to March 2023.

Before joining Rappi, they had an extensive tenure at PedidosYa where they held several positions. Gabriela started as a Jr. Performance Executive - Growth in November 2019 and was promoted to Sr. Performance Executive - Rosario, Mendoza & Santa Fe Regions in August 2020. In March 2021, Gabriela was further promoted to Sr. Performance Executive - Capital Z1, responsible for partner's performance growth across four regions. Gabriela achieved significant success in these roles, retaining a large number of clients and consistently meeting traffic KPIs.

Prior to their time at PedidosYa, Gabriela worked as a Jr. Researcher & Consultant at Strategy Lab Group from July to November 2019, where they executed qualitative and quantitative market research projects.

Gabriela also gained valuable experience as a Business Development Manager at VIP Universal Medical Insurance Group, Ltd. (VUMI) from February 2018 to July 2019. In this role, they led a local sales team and implemented strategies that resulted in improved customer service and sales performance.

Before VUMI, Gabriela worked as a Customer Service, Jr. Analyst at Veconinter from April 2017 to January 2018. Gabriela acted as a focal point between international shipping clients and the company, handling financial reports, claims, and adjustments.

Their early career included roles at AIESEC en Venezuela, where they held positions such as Business Development Specialist, Marketing Manager for Global Citizen Volunteer Program, and Marketing Coordinator. In these roles, Gabriela had responsibilities in sales management, institutional alliances, marketing strategies, and brand activation activities.

Overall, Gabriela's work experience demonstrates their proficiency in customer success, sales enablement, performance management, research, business development, and marketing. Gabriela has a proven track record of achieving results and fostering positive relationships with clients and partners.

Gabriela Viloria Alvis attended Universidad Simón Bolívar from 2011 to 2016, where they obtained a Higher Technical University (TSU) degree in International Trade. In addition to their formal education, they have also obtained several certifications. In May 2019, they obtained an EF SET English Certificate with a score of 77 out of 100, demonstrating their proficiency at a C2 level. More recently, in 2022, they obtained various business and technical certifications from LinkedIn, including "Aprende Excel (Office 365/Microsoft 365)", "Business Fundamentals for Customer Success Managers", and "Customer Success Management Fundamentals".