Swapnil Chougule

Swapnil Chougule is a seasoned professional with extensive experience in customer relationship management and business operations. Currently serving as a Senior Manager at Flipkart since April 2022, Swapnil previously held roles including Customer Relationship Management Consultant at Xanadu and Manager of CRM Operations at Embassy Group, where leadership involved a team managing diverse projects in Bangalore. A track record includes significant contributions at Puravankara Limited and Tata Housing Development Company, along with foundational roles in customer service and fraud prevention at various companies. Swapnil holds a Professional Certification in Design Thinking & Innovation Management from the Indian Institute of Management, Kozhikode, and possesses a Bachelor's degree in Hotel/Motel Administration from Rizvi College of Hotel Management.