Louis Masnou

Louis Masnou has a diverse work experience spanning over two decades. Louis started their career in the hospitality industry and held various management positions at The Lyall Hotel and Spa, Sofitel Melbourne On Collins, and Sheraton Seattle Hotel. In these roles, they demonstrated operational leadership and a commitment to customer service excellence.

Moving into the banking sector, Louis worked at Banco Popular for 10 years as an SME Account Manager. Louis successfully managed a portfolio of small business clients, providing financial support and ensuring compliance with company and legislative requirements.

Louis later transitioned into the e-commerce industry. Louis worked at Flippa.com as a Product Owner, focused on increasing consumer engagement on the platform and enhancing the selling and buying experience for online business owners, investors, and entrepreneurs. Prior to that, they were a Senior Account Manager at Flippa.com, where they managed a portfolio of high-value sellers and collaborated with various departments to improve their listings.

In their previous role at Luxury Escapes, Louis served as an Account and Campaign Manager, responsible for bringing vendor contracts to the digital marketplace in line with brand guidelines. Louis also worked as a Compliance and Account Coordinator, ensuring validation and compliance checks on vendor contracts.

Earlier in their career, Louis gained experience as an Account Executive at both Scoopon and Luxury Escapes, where they were involved in the end-to-end management of campaigns and worked closely with various teams to deliver successful campaigns.

Louis's operational and business management skills were further developed during their tenure as an Operations Manager at Casa Pepe Spanish Home Catering. Louis led improvement initiatives, implemented marketing strategies, managed customer and vendor relationships, and oversaw cost control frameworks.

Overall, Louis Masnou has showcased their expertise in various industries, including hospitality, banking, and e-commerce, demonstrating strong leadership, customer service, and operational skills throughout their career.

Louis Masnou's education history includes a Bachelor of Business Administration (BBA) degree in Hospitality & Tourism Management from Kaplan Professional, which was obtained from 2012 to 2013. In 2000, they completed a Graduate Diploma in Business Administration from Esade. In 1999, they earned a European Supplement to the Degree in Hotel Management from the International Leading Hotel Schools in Europe. Louis Masnou's earliest degree is a Bachelor's degree in Hotel Management from the Autonomous University of Barcelona, which they obtained from 1995 to 1998.