Flipspaces
Shadab Kazi currently serves as the Head of Service Delivery at Flipspaces, where responsibilities include leading the implementation of SaaS solutions for over 1,000 retail clients, achieving a 98% reduction in turnaround time and enhancing quality scores beyond 95%. Prior to this role, Shadab managed customer service and digital marketing at Zabeel Group and held customer service management positions at Hapag-Lloyd AG and United Arab Shipping Company, focusing on support for import/export documentation and billing. Experience also includes a senior managerial role at The MobileWallet Pvt. Ltd., a managerial position at Visa overseeing digital customer support, and leadership roles at Intelenet Global Services and TransWorks. Shadab holds an MBA specializing in Customer Service Support and an engineering degree in Electrical from Government Polytechnic College.
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