Customer Success and Retention

The Customer Success and Retention team at FloBiz is responsible for ensuring that small and medium-sized business (SMB) users of the FloBooks mobile billing app have a seamless and positive experience. They engage with clients to build strong relationships, address any issues, and ensure customer satisfaction. Additionally, they focus on retaining customers by managing renewals, analyzing customer data for proactive support, and implementing strategies that enhance user retention and success with the product.