Flock Safety
Mai Hoang is a seasoned professional in customer success operations with extensive experience in various leadership roles. Currently serving as Senior Manager of Customer Success Operations at Flock Safety since July 2023, Mai previously held the position of Director of Customer Success Operations at Emotive and managed customer success operations at WordStream. Mai's expertise includes certifications as an Applications Administrator for Gainsight CS and Salesforce CRM, implementation of automated software workflows, and process improvements for customer success teams. An accomplished data analyst, Mai has developed operational reports and conducted ad-hoc analyses using SQL and Tableau. Educational qualifications include a Graduate Certificate in Data Analytics and a Bachelor of Arts in Economics and Philosophy from Boston College. Mai was also recognized as a member of the Gannett Emerging Leaders in 2021.
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Flock Safety
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Flock Safety is the first public safety operating system empowering over 1200 cities to eliminate crime. Their cameras and devices detect objective evidence, decode it with machine learning, and deliver it into the hands that stop crime.